Subject: German Test - Jatin Kumar Dhiman
From: Jatin Kumar Dhiman <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 6 Nov 2017 02:22:44 -0500

| | German - Non native speaker - Test for Customer Service

Name | Jatin Kumar Dhiman
Email | [email-masked]
Phone Number | (+91) 9582720012

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello Sir, thank you very much for your time and i am really very sorry that your order isn't deliver yet due to some technical problem actually sir we are facing a technical prob in our system and your order is placed but our system is not working that's your order isn't deliver yet and i am extremely very sorry that your deliver order isn't deliver yet please give me some time and personally make sure your order delivered in next coming hours and i appreciate your patience.
thank you very much sir and happy to serve to you again
happy a good day sir......

In English: What according to you is the difference between good and great customer service?

Good Customer Service -
- Deals all the problem very patiently.
- Gives all the details appropriately.
- Always polite with their customer
Great Customer Service -
- knows how to deal with a angry customer.
- knows how to work in under pressure and how to lead your batch.
- Have a great convincing skills, so that they can convince customers very well.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

-sabe cómo tratar con un cliente enojado.
-sabe cómo trabajar bajo presión y cómo liderar su lote.
-Tener una gran habilidad convincente, para que puedan convencer a los clientes muy bien.
-Trata todo el problema con mucha paciencia.
-Da todos los detalles apropiadamente.
-Siempre amable con su cliente

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Me llamo Jatin.
Vivo en Nueva Delhi con mi familia.
Mi affeciones es leer libro de Vampire y Werewolf y tambien juego futbol y balonsesto,.
Soy 23 anos.
Graduacion completa en Espanol de Amity University
Participado en muchas jugadores en Nacional.
En mi famila hay cinco miembros-
Como se llama me mama Madhu Dhiman ella es astrologia
Como se llama ma papa manoj Dhiman el es hombre de negocios
Como se llama mi hermano Gaurav Dhiamn el es estudiando
y tengo dos perros (german shepherd) y incluyendome a mi.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

Para me el mejor evento es Futbol porque-
-futbool no es un juego, es un amor para todas las personas en el mundo.
-es muy lindo juego en el mundo porque este juego se trata de respeto y amor.
-este juego es muy famoso en el mundo y tambien en india como notamos hace unos días en fifa en JLN estadio.
-en los anos venideros, India tambien jugara en fifa.
-estos días el joven vive para el futbol

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