Subject: German Test - heena sharma
From: heena sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 6 Nov 2017 02:53:09 -0500

| | German - Non native speaker - Test for Customer Service

Name | heena sharma
Email | [email-masked]
Phone Number | (91) 9718193134
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Take responsibility for it. dont make excuses and dont be defensive. i apologize for my error i was overwhelmed and did not seek help and this made me careless. i have alredy contacted those affected and am correcting the mistake now. everyone makes a mistake sometimes its only human. relly like to respect my customer.i hope custome would be willing to give me a chance .i will not show such carelessness again .i take complete responsibilty of this mistake .thank you for your invaluable support.
In English: What according to you is the difference between good and great customer service? | Being a good customer service is, offer your self to assit the customer what he/she needs. and being an excellent customer service is not only focus on what customer need 1st make custome feel comfortable with you.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

travailler sous pression.competences en communication. promptitude. intellient .comperences analytiques. flexible gestion du temps. la gestion du stress.
une reponse rapide. ajouter a beacoup de fonctionnalites quin depend du type de serice client, que ce soit direct ou par telephone etc.....

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

mon nom est heena sharma je reste avec ma famille j'ai un frere.
j'ai fait mon diplome de l'universite de delhi .j'ai deux ans d'experience dans le travail.mon pere est officier.ma mere travaille aussi .j'aime beaucoup ma famille.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | le football est un jeu joue en plein par les deux equipes. chaque equipe de football contient onze joueurs ce que signifie que les joures totaux dans le match de football deviennent 22 . ce jeu vise a faire le maximum de buts par chaque equipe.l'equipe gagnante celle avec moins de buts perdants.

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