Subject: German Test - Suman Mamgain
From: Suman Mamgain <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 7 Nov 2017 04:39:35 -0500

| | German - Non native speaker - Test for Customer Service

Name | Suman Mamgain
Email | [email-masked]
Phone Number | (+918586945072) 8586945072

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Helping,assisting and satisfying customer with their problems and queries is very crucial in maintaining good customer service. In every situation, i need to be polite and try to solve their queries with keeping in mind that they should feel totally satisfied with my service. In this situation, while i am working for Pizza Hut as a phone order executive, i will assist the customers within Company procedures and protocols.
After realizing that i made a mistake in the address updation of the customer, i will say that" i am extremely  sorry for the delay, your order will be delivered within few minutes. We will try our best to make the order delievered to you as quick as possible". I will tell him about the mistake that i had made and will then process the order further. I will also follow with my senior departments, if i need to check what can be done to satisfy customer, if it is in within the Company norms.In the whole process, i need to be polite with the customer and will say words like sorry and thank you, to make good impact on Customer. I will take all the steps in pleasing and satisfying customer very politely and calmly.

In English: What according to you is the difference between good and great customer service?

1. Customer Service is critical business activity in maintaining good rapport of the Organisation. It is very crucial for the organisation in maintaining goodwill of the company.
2. The basic difference between a good and a great customer service is the way the organisation communicate daily with the customer while maintaining a good impact on their mind. Communication should go with both parties and customer should always like to call back whenever they require any assistance with their problems.
3.The difference between both is like when we are assisting customer we should talk with customer that should not feel neglected and ignored. Talking in a harsh tone and showing anger in voice and words keep a very bad impact on customer.
3. Solving customers problem and asking about any further issues and taking feedback is also very crucial to know how our customer feels and what can be done to enhance our customer service experience.
4. Great customer service requires a polite tone while talking with the customers. We should tell some words like sorry and thank you and try to make conversation comfortable for the customers.
5. Communication and support services should be provided 24/7 to the customers, so that they can call whenever they require any assistance with their queries to make a great customer service.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job. | Ich bin hilfreich. Ich liebe es menschen zu helfen. Ich habe seit zwei jahren im einem buro gearbeitet. Ich habe leute helfen und kundendienst kennengelernt mit meinem letzten buro.Ich wollte kunden helfen und mochten ihre problem losen.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Ich heisse Suman Mamgain. Ich bin vierundzwanzig jahre alt. Ich bin gewachsen und geboren in Delhi.
Ich wohne in Delhi. Ich habe meine drei jahren abschluss von Delhi Universitat gemacht. Ich mag Deutsch sehr gern. Ich lerne Deutsch seit einem jahr. Ich habe zwei jahren erfahrung im einem buro. Ich bin ledig.
Ich habe vier schwester und einen bruder. Meine hobbys sind musik horen, lesen und sprachen lernen.
Ich spreche Hindi, English und gut Deutsch.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | Ich war am letzten monat ein musik konzert besucht. Ich war mit meiner familie und habe viel spas gemacht. Ich mag musik sehr gern. Ich war mit meinem auto gefahren. Ich habe viel getanzt mit meiner schwester und meinem bruder.Wir haben leckeres Essen gegessen. Das konzert war toll .Wir haben viel genossen.

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