Subject: German Test - Maria Cristina Lippera
From: Maria Cristina Lippera <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 8 Nov 2017 08:49:54 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | Maria Cristina Lippera
Email | [email-masked]
Phone Number | (39) 3391466936
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I say sorry about that, never happens that mistakes. I put in the basket a free drink (paid by my money)
In ENGLISH: What according to you is the difference between good and great customer service? | A good customer service is good job, but i think we have to get the best from our capacity. A great customer service puts at he first task the efficiency, hearing and patience.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Sono una buona candidata perché mi piace parlare con il pubblico
Ho buone capacità di ascolto
Mi interesso dei problemi altrui
Sono tenace e cordiale

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Ho studiato 5 anni all'universa di camerino, ottenendo una borsa di studio erasmus di un anno. Conseguentemente ho studiato all'università bocconi per una scuola di specializzazione in diritto.
Quest'estate ho fatto un'esperienza di volontariato per i diritti umani.

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