Subject: German Test - suveer sharma
From: suveer sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 9 Nov 2017 02:34:16 -0500

| | German - Non native speaker - Test for Customer Service

Name | suveer sharma
Email | [email-masked]
Phone Number | (8383030332) -

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

i would first appologize for the inconvience caused. i would also immediately take down the correct adresse and first make sure that this time the pizza is delivered at the correct adresse within minimum possible time. After that i would explain the customer the reason for delay and appologize again. If possible i wold also give some concession or discount  on the pizza

In English: What according to you is the difference between good and great customer service? | Good customer service is providing the customer what he needs. Also good customer service will meet all the deadlines , coordinate well with other also have minimum mistakes. Great customer service is high dedication and level of commitment, builds team, is very resourceful. Manager is also proud of great customer service. Great customer service is always striving to make urself better. It is also showing yourself positive is every situation and clearing all the obstacale.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich bin der richtige Person fuer kundendienst

Ich erkenne sehr schnell was der Kunde braucht und versuche Ihre Problem zu loesen.
Ich weiss Kundenmanagement und somit kann wichtige Kunde sortieren
Ich bin sehr erreichbar.
Ich lasse der Kunde nicht lange warten. Ich bin verflichtet Ihre Problem zu loesen.
Ich halte mich immer auf dem neusten Stand der Aenderungen im Prozess.
Ich immer versuche mein meine Kollegen zu helfen.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Ich habe deutsch an der Uni und auch von Goethe Institut gelernt und auch gestudiert.
ich habe in IBM in 2003 gearbeitet. Dort habe ich fuer Amazon.de gearbeitet. Es war ein Kundendienst prozess wo ich Kunden per Email uber wichtige information mitgeteilt.
Dann habe ich in Oracle von 2006 bis 2010 gearbeitet. Es ist eine bekannte Software Firma.
Von 2010 bis 2011 habe ich fuer Deutsche band gearbeitet, Dort habe ich alles gemacht mit banking. Ich havbe auch fuer AMEX gearbeitet fur Travellers Cheque prozess.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | FussballSpiel habe ich in letzte Maerz gesehen . Es is der beliebteste Sportart der Welt.Es  war ein sehr interessantes Spiel. Obwohl war ich fuer diese Spiel ein bisschen spaeter erreicht. Ein der Team was mein lieblings. Der Stadion war voll und es waren so viele Leute. Der Spiel war auch sehr gut und aufregend.

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