Subject: German Test - Leonardo Maluf
From: Leonardo Maluf <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 9 Nov 2017 13:41:07 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | Leonardo Maluf
Email | [email-masked]
Phone Number | (5511) 989380989

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I would say that i understand and apologise saying the issue is that: The demand is very high. So many requests. Keep calm an say that the request will arrive soon without any problem. The deliveryman is on the road and fast. He will arrive soon.
After turning off the phone i woud ask the delivery person to go as fast as possible and pay special attention to this request.

In ENGLISH: What according to you is the difference between good and great customer service?

A good service is one that dedicates attention, fast time, patiance, respect and consideration to the customer. Allowing the service providers to act in a friendly, polite and courteous to clients and users.
A Excellent Service is all that meets the characteristics of a good service but goes beyond the good standards. The excelent becomes unforgettable for the customer. Becomes part of a life and a memorable experience. Makes a client go back and buy again and again because the deep needs were foud and match. A Excellent Service provide quality to custumer life.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Eu sou esforçado e aprendo rápido em ambientes dinâmicos. Tenho habilidades analíticas e consigo lidar bem com problemas. Sou calmo para falar com clientes e persuasivo para convencer uma pessoa a ver o melhor lado de um produto. Possuo boa comunicação e fala em Inglês e Espanhol.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

- Sou Brasileiro de São Paulo. Tenho 28 anos. Sou solteiro.

-Pós Graduação em Gestão da Qualidade e Processos pela FGV.

-Graduação em Engenharia Mecânica Automobilística pela FEI.

-Trabalhei 1 ano e meio como Estagiário na Mercedes Benz do Brasil e 2 anos como Trainee na SUEZ onde atuei na área de tubulação e instalação.

- Possuo boa comunicação nos idiomas Inglês e Espanhol. E sou nativo da língua portuguesa.

- Tenho muita vontade de conhecer novas culturas. Falar em outra língua com pessoas diferentes. Tenho iniciativa e sou bom em resolver problemas.

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