Subject: German Test - Alpana Sharma
From: Alpana Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 14 Nov 2017 03:36:33 -0500

| | German - Non native speaker - Test for Customer Service

Name | Alpana Sharma
Email | [email-masked]
Phone Number | (110006) 9650945655

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello Sir/Madam,
I will just check Sir, why your order has been delayed. As i check here Sir, your address entered in our details is 24A Pitampura , is it correct Sir ?
I am extremely sorry for the inconvenience caused to you Sir. We have entered incorrect delivery address and we regret for the delay. I have entered the correct address details now and we will send you the fresh Pizza within 15 minutes.
You have been our important customer and regret to waste your precious time. Once again i am extremely sorry for the delay and will be careful in the future regarding the same. Your order will be delivered as soon as possible.We are sorry from the team of Pizza Hut.
Have a nice day Sir!

In English: What according to you is the difference between good and great customer service?

According to me the difference between a good and great customer service is very less.
There is a very thin line between the two.
When a service provided is just good , then there is a possibility that the customer may have liked the service but they are not so impressed or satisfied that they will think of coming again .
On the other hand, great customer service can be described as Perfect service provided to the customer. The customer must have loved the service provided, and would like to visit again and even recommend it to their friends and family.
In my conclusion, providing great customer service is important in order to increase the sales rather than just giving good service to the customer so that they will just visit once or twice.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

* Ich bin eine verantwortlich Frau.
* Ich bin auch eine hilfsbereit Frau.
* Ich kann meine arbeit ohne hinauszogern schaffen.
* Ich bin eine arbeitsam frau.
* Ich weiss dass ich mit meinem kollegen freundlich will.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Mein name ist Alpana Sharma. Ich bin dreiundzwanzig Jahre alt. Meine hobby sinf musik horen and tanzen.
Ich habe meine Abschluss in Philosophy Honours beim Indraprastha college for Womens fertig gemacht.
Es gibt funf mitglieder in meiner Familie. Ich lebe mit meine vater, mutter , bruder and eine schwester. Meine vater ist ein Geschaftsmann. Meine mutter ist eine Hausfrau.
Ich bin eine Studenten und seit 11 monaten lerne ich Deutsch. Ich liebe Deutsch zu lernen.
Das ist alles was ich sagen wollte.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

* Ich bin eine fedderball lieber, einmal hatte ich das spiel in einem Stadium gesehen und
es war eine wunderbares erfahrung.
* Es freut sich sehr wenn ich meine liebling Spieler gesen hat.
* Es war eine schones spiel und alle leute war zufrieden.
* Alle dinge war leichter zu erreichbar in den stadium.
* Ich habe so viel spass das spiel zu gesehen.

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