Subject: German Test - Ashish Arora
From: Ashish Arora <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 16 Nov 2017 04:07:41 -0500

| | German - Non native speaker - Test for Customer Service

Name | Ashish Arora
Email | [email-masked]
Phone Number | (7042705006) 01262271466
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Highly appologised SIR, unfortunately due to some misconceptions your address was wrongly entered to some other customer's order. I am so sorry for your inconvenience. Our delievery boy will be soon there to ur place. Your order is on mac cheese pizza and one coco cola. You will be given one extra offer for this inconvenience. Now you only have to pay for pizza that cost ruppees 100/- only. Th delivery boy is out. It is 1:55 now and He will get you in 10 minutes. Thanks for your precious time. Sorry from the core of my Heart.

In English: What according to you is the difference between good and great customer service?

1. Great customer services is much politer than th good customer services.
2. Great cuomer services focuses on growth prospects rather than the casual businesses.
3. Great cusomer services creates a heatly relationship between the customers amd the business despite the normal relaionship.
4. Great customer services lets the company to focus on the long term goals and perspectives.
5. Great customr services provides much satisfation in the minds of customers.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

1. Ich bin fleissig.
2. Ich kann mich auch mit anderen Menschen einfach melden.
3. Ich habe gut intellektual Kenntnisse.
4. Ich behandle einfaclich die schwer Situation.
5. Ich kann auch diese Firma in kommende Jahr fordern.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Ich heisse Ashish. Ich komme aus Haryana. Jetzt wohne ich in Noida Sec-15. Ich habe drei mitgleider in meiner Familie. Mein Fater lauft ein Laden. Mein Mutter ist Lehrerin.
Keurzlich habe ich meinen Abshluss in Kommerz gemacht. Ich bin selbst motivierte Person. Ich habe auch in meinen Abscluss einige Wettbeweb gewonnen. Jetzt bin ich Student, Aber ich freue mich auf einen guten Job, der bei meiner Karriere helfen kann.
Meine Hobbys sind Zeichen, Malen und Kochen.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

Ich habe viele Wettbewerb teilnehmen. Ich habe viel spass da gemacht. Meisten nehme ich Tanzen und Zeichen Kampfe teil. Aber es gab eine Veranstaltung, die ich nie in meinem Leben vegessen kann. Es war ein Tanzen kampfe, die in Delhi organisert wird.
Ich habe diese kampfe gewonnen. Es war meine erste kampfe aus meiner Heimatstadt. Es hat mir immer in meinem Leben ermutigt, andere Schen zu machen.

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