Subject: German Test - Anurag Sood
From: Anurag Sood <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 16 Nov 2017 05:58:09 -0500

| | German - Non native speaker - Test for Customer Service

Name | Anurag Sood
Email | [email-masked]
Phone Number | (+91) 7503223001
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Sorry sir for incovienience caused. As i am tracing your delivery, i can check that our delivery boy has reached your destinaion but their was no one to receive the delivery. Our delivery boy has been waiting since last 20 minutes, so sir can you reverify your address please. As i can see the address you are mentioning right now is not matching to the address you have mentioned before.I am reordering your pizza order and it will reach within 30 minutes. Such cases rarely happen so sorry for the incovienience caused, next time this would not be repeat.

In English: What according to you is the difference between good and great customer service?

1.A great customer service will try to solve customer queries without arguing them.
2.A great customer service will take care of their product time to time by taking survays from the customers.
3.A great customer service will provide full assistance to the customer.
4.A great customer service will not focus on the excuses instead of that they will focus on solutions to fullfil their customers needs.
5.A great customer service will listen to the customers complain and try to solve them immidiately so that customer will be satisfied.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

1.Ich bin punklich.
2.Ich mag die leute helfen.
3.Ich kann in schlesteste situation arbeiten.
4.Ich habe freundlich wesen.
5.Ich bin arbeitsam.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Ich heisse Anurag sood. Ich komme aus Uttar pradesh. Ich wohne in neu delhi. Ich bin 23 jahre alt. Ich habe B-Tech von Dr.APJ Abdul Kalam Technical University gemacht, aber ich in BPO sector arbeiten will. Meine hobbys sind Musik horen und cricket spielen. Ich habe meine 10th und 12th von Kendriya Vidhyalaya No.3 gemacht. Ich will fur eine Bpo sector arbeiten, weil ich das interessant finde.
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | Ich habe mit meinem freund nach musikal konzert gegehen. Wir haben konzert sehr interessant finden.Wir haben Qualitat zeit in Konzert. Vielen leute war dort. Arijit und Atif war schon singen und wir haben ganz spass.

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