Subject: German Test - Daniel Lupini ndala
From: Daniel Lupini ndala <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 21 Nov 2017 05:37:43 -0500

| | German - Non native speaker - Test for Customer Service

Name | Daniel Lupini ndala
Email | [email-masked]
Phone Number | (0091) 7042425893in

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

in this situation, i will inform the customer that we will try to deliver the pizza within 10 minutes. i will directly contact the person who is trying to deliver the pizza.
I will give him the correct address and asked him to deliver the pizza within 5 minutes.
After delivering the pizza, i will contact the customer and request him apologize us for the inconvenience caused.

In English: What according to you is the difference between good and great customer service?

a Good customer is one the one customer who buy service and satisfied with them
whereas a Great customer is the one who buys services and is do satisfied with them, a great customer a good customer wills to use the same services in the future if needed

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

la premiere des choses, c'est ma politesse, je respecte toujours toute personne qui ma proche ou qui me demande service
la deuxieme des chose c'est ma patience, quand je rend quelqu'un service je suis patient
la troisieme des choses c'est mon experience a ce travail, je suis dans ce domaine une annee deja.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | je m'appel, Daniel lupini ndala, ne le 23 decembre 1988 a kinshasa capital de la republique democratique du congoje fais mes etudes primaire a l'ecole catholique leopold sedar seghor, precisement a brazzaville, mes etudes secondaire en Mathematique et Physique je le fais a l'institut superieur d'application en sigle (IDAP) precisement dans la ville de kikwit au Congo kinshasa et mes etudes universitaire en Engenierie civil a Noida international university en Inde precisement a greater Noida

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

* en 2013 j'avais eu une medaille de la troisieme place, saut en hauteur
*en 2013 encore j'avais eu une medaille de la prmeire place en saut en longeur
*en 2010 j'avais eu un diplome de merite etant que un bientfaiteur dans la ma commune
*en 2005 j'avais eu une medaille etant que meilleur gardien des buts dans mon club du quartier
*en 2004 j'avais eu une medaille du championnant du foot ball senior dans mon quartier

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