Subject: German Test - Jigar Mehta
From: Jigar Mehta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 23 Nov 2017 02:01:25 -0500

| | German - Non native speaker - Test for Customer Service

Name | Jigar Mehta
Email | [email-masked]
Phone Number | (079) 7228912927

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I sincerely appologise to you for the delay in delivery of the pizza you ordered.
We are trying our best to minimize delay as much as possible. I will personally take this order in my hand and make sure that within the next 30 minutes your pizza shall be reached to you.
As you are regular customer of pizzahut since last 7 years. And we are greatful to you your trust towards us. As a mark of appology we offer 40% discount to you on your next order with us.
Again we apologise for any inconvenience caused to you and thank you for your continued patience.

In English: What according to you is the difference between good and great customer service?

According to me Good customer service means just resolving customer concern but when it comes to great customer service means making sure about customer satisfaction and customer should not face same problem again.
Good result in clearing the query.
Great build a relation that gonna help in future.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

Freundlich und mitfühlend
Zuhören
Geduld
Ehrlichkeit
Körpersprache
Selbstvertrauen
Arbeiten unter stress

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Ich bin jigar mehta. Komme aus indien. 35 jahre alt und ledig, zu meiner familie gehören meine mutter und sie lebt in indien und sie ist hausfrau. Sie ist 70 jahre alt.
Ich bin ausgebildeter hotelkaufmann und ich habe erfolgreich abschluss fûr meine abiturjahrgang in der wirtschaft.
Und ich habe mehr als 10 jahre erfahrung mit verschiedene branche bzw. Telekom, Einzelhandel und hotelerie.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

Tomorrowland eins der großten festivals der welt. Hier feirst du mit 200.000 people of tomorrow. An einem wochenende.
Ich brauche niemanden zu erklären, was für ein festival tomorrowland ist. Aus über 200 nationen feirn gemeinsam die leute das festival.
Das tomorrowland liegt in belgien in der kleinstadt boom. 3 tage lang geht das festival, von freitag bis sonntag.
Die musik auf dem festival ist ist, electro, house, EDM und vieles mehr.
Stell dir vor, du bist vor ort und feirt mit 200 nationen und seid glücklich und tanzt mit ganze welt.
Tomorrowland ist einfach unbeschrieblich.

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