Subject: German Test - Bhawna Gupta
From: Bhawna Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 23 Nov 2017 03:34:11 -0500

| | German - Non native speaker - Test for Customer Service

Name | Bhawna Gupta
Email | [email-masked]
Phone Number | (+91) 8800653663
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I Will aplologize from the customer and tell him the truth that by mistaken i had entered his address incorrectly. If the customer gets angry on me then i will try to make him understand the situation and try to give him better offers .By telling him truth atleast he will patiently wait for the pizaa and will not get angry with time.By giving new and best offers may be he will enjoy more his meal. Mistakes can be happen by anyone but to accept it ,it needs a courage but by truth we can deal with it, if i will lie to him he will expect the less time to recieve the pizaa and with time he will get annnoyed by not getting it. So the best way to deal with situation is truth.
In English: What according to you is the difference between good and great customer service? | Good service:listen to the customer's problem carefully and patiently,not to misbehave with customers                                                                                                   Great service: by giving the solution to the problems of the customer, ask the problems of the customers
Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job. | Ich bin selbstbewusst.                                                                                                      Ich bin zuverlassig. (a umlaut)                                                                                                      Ich kann die kunden gut verstehen.                                                                                         Ich bin ein gute lerner.                                                                                                        Ich bin verantwortungbewusst.
In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Ich bin Bhawna Gupta. Ich wohne in Adarsh Nagar. Ich habe B 2.1 im Deutsch vom Max muller bhawan gemacht.Mein Hobbys sind tanzen und kochen.Ich bin verheiratet.Mein Mann ist ein Geschaftsmann.(a umlaut) Ich habe ein Kind auch. Ich bin ehrlich. Ich kenne,ob ich in einem Arbeitsfirma bereite, werde ich meine 100% zu den firma geben.
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | Ich mag musical,sports,theatrical events nicht, aber ich sehe gern die films im kino. Ich habe den letztes film Tumhari Sullu gesieht.Der film war toll, fantastich. Die schausplierin ist Vidya Balan in den Film.Der Film war uber die Hausfrauen. Der film erklart (a umlaut) ,dass die Frauen alles machen konnen(o umlaut).

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