Subject: German Test - abraham carrillo
From: abraham carrillo <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 25 Nov 2017 07:40:03 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | abraham carrillo
Email | [email-masked]
Phone Number | (0057) 3102837789
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | the first thing that i would do is to set an apoligize to him for the issue, after that and tell him he is right and I comited a mistake, because you always need to make the customer belive that you will help him and you will solve his problem, when the customer trust you, you are free to give him a solution and he will be able to wait 30 more minutes for his pizza and also i would try to send him a gift for the problem, but something that you never forget is to keep the name of the company in the mind and the heart of your customer, because in that way the will be loyal to your company.
In ENGLISH: What according to you is the difference between good and great customer service? | good customer service would be to solve the customer issue but a great customer service is when you are able to create raport with the customer and also the customer is extremly happy with the service so happy that he will recommend the company with his friend and also with his family
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | soy una persona muy competitiva y siempre soy el mejor en mi trabajo, solo necesito empezar el trabajo para que las personas se den cuenta que tomaron la desicion correcta al contratarme, es muy facil para mi hacer nuevos amigos y entablar conversaciones de la nada y eso es algo que me ayuda mucho en servicio al cliente, ademas se me da muy bien escuchar a las personas y mantengo la calma muy, algo esencial en servicio al cliente
In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | soy una persona muy espontane y me mantengo con aptitud positiva todo el tiempo, estudie negocios internacionales en la universidad del magdalena y siempre fui el mejor en los laboratorios de negociacion que se practicaban en las aulas de clases aun cuando tenia que negocios con diferentes tipos de negociacion dependiendo de la cultura que se me asignaba, pues, me va muy bien resolviendo situaciones donde se maneja mucho estres y necesitas una solucion inmediata y en mi ambito profesional siempre me he destacado por buscar la excelencia, soy muy competitivo y al momento de trabajr solo quiero ser el numero uno en mis targets.

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