Subject: German Test - Daniele Pugliese
From: Daniele Pugliese <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 25 Nov 2017 14:26:14 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | Daniele Pugliese
Email | [email-masked]
Phone Number | (39) 3312664269
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | in this situation i ask to the costumer the correct address, and I tell him sorry for the mistake.
In ENGLISH: What according to you is the difference between good and great customer service? | Good costumer service is a service done in few minutes, great service is an efficient service in time and quality.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Mi piace girare il mondo e magari trovare un azienda seria che mi permetta di farlo con ottimi guadagni.
In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Lavoro in un officina meccanica, ogni giorno costruisco macchine automatiche per la farmaceutica. Ho studiato meccanica e adesso ho un diploma.

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