Subject: German Test - violetta laurita
From: violetta laurita <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sun, 26 Nov 2017 05:22:08 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | violetta laurita
Email | [email-masked]
Phone Number | (388) 1742585
Whats your first language | Italian

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Dear customer, i m apologize about the late service, really sorry. I made a mistake and we delivered to another address, just now i noticed that.
Could you please repeat your address?
In 20 minutes we will deliver your pizza,
Sorry again.
Thank you

( if it is correct in the policy of my company i will add a free drink with pizza delivery or just i will pay my own for my mistake)

In ENGLISH: What according to you is the difference between good and great customer service?

Good service means for me offer service as you expect.

Great service means for me give some PLUS to the normal service. Taking more care about details.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ho forti capacità comunicative e relazionali.
Sono una persona determinata e decisa.
Mi piace soddisfare le esigenze dei clienti e cercare di offrire il miglior servizio. L'efficienza di un'azienda si nota dai servizi che offre.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Grazie ai miei studi ho un background in economia e management. Con gli anni mi ha incuriosito sempre di piu il management, perche è alla base di ogni organizzazione e di ogni successo.
Mi piacerebbe molto capire le esigenze dei vostri clienti e insieme, successivamente, se ci saranno possibilità, studiare ed elaborare strumenti per diventare la societa di outsourcing piu efficace di New Delhi. Efficienza ed efficienza sono le due parole chiavi della mia azienda ideale.

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