Subject: German Test - Nelson Asprilla
From: Nelson Asprilla <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sun, 26 Nov 2017 06:41:30 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | Nelson Asprilla
Email | [email-masked]
Phone Number | (+57) 3017082083
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

*Hello pizza hut, thanke you for calling us , how can I help you?
-Hello I would like a large cheess pizza
*OK would you like somenthing else?
-No that's all thanks
*OK, now please I need your address and  name
-I am Carolina my address is queens park 123
*OK thank you so much for your order, it will be there in about 30 minutes
- OK thank you
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*Hello pizza hut, thanke you for calling us , how can I help you?
-Hello , sorry I just call for a pizza 45 minutes ago, and you told me that it will be here en 30 minutes I don't know what's wrong with that
*OK let me verify the system, can I have your name please
-Carolina
*OK Mrs Carolina I found a misunderstanding with the addres I apologize , may I place you in a new order , it will take less time
-oh , hmm, how long
* between 10 and 20 minutes, is this your address , queens park 123?
- yes that one
* OK thank you for your understanding it is on the way right now, can I help you with something else
- No thanks that's it , bye

In ENGLISH: What according to you is the difference between good and great customer service? | I think good customer service is the one that solve your problem or fill your need but a great customer service is the one that solve your problem but it also create an emotional link with the customer.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

-Tengo empatia, lo cual me permite reconocer el tipo de cliente y acomodarme a sus nesecidades.
-Buena capacidad de reaccion ante situaciones inesperadas
-Exelente trabajo en equipo y/o sin supervision
-ada
-Alto sentido de la resposabilidad

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Tengo 23 años, vivo con mi madre en la ciudad de Bogota, al momento me encuentro estudiando aleman y trabajando idependientemente como diseñador, estudie diseño grafico por 3 años y medio, musica por 2 años y medio luego trabaje con 4 diferentes organizaciones sin animo de lucro, 3 en colombia y 2 en el reino unido con proyectos socio-culturales trabaje tambien como logistico proveyendo de informacion al cliente, tambien cuento con experiencia en manejo de equipos por radio frecuencia para el conteo de inventario, hablo español y ingles y conocimientos basicos de portugues.

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