Subject: German Test - Rubén Darío Álvarez Marín
From: Rubén Darío Álvarez Marín <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sun, 26 Nov 2017 07:55:10 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | Rubén Darío Álvarez Marín
Email | [email-masked]
Phone Number | (+58) 4121454846
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Hello sir, I realized that we make a mistake taking your home address, please let us solve this unfortunately situation by giving you a 30 percent off discount on this delivery and the same discount for next order with a coupon. Is that okay with you?
In ENGLISH: What according to you is the difference between good and great customer service? | Well, for me, a good customer service is about to do everything that the company says that has to be done, following up the protocol, but a great customer service is about to go further, to know exactly what customer has in mind, it is about to take options for the best advice and solution and happiness of all client...
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Mi experiencia laboral me hace un candidato elegible al cargo ya que desde hace varios años atrás e pertenecido a equipos de trabajo con diversidad cultural, asiáticos, americanos, japonés, alemanes entre otros, la integración entre nosotros a sido perfecta, ya que nuestra relación laboral trascendió a buenas amistades. Quiero pertenecer a su prestigiosa compañía y a su equipo de trabajo para crecer aún más como persona y dar mejor calidad de vida para mí familia.
In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Mi nombre es Rubén Darío Álvarez Marín, soy venezolano de nacimiento, mis primeros años de estudios fueron en un colegio religioso, luego estudié en un liceo  privado y obtuve el título de bachiller, después de esto unos años después comencé a estudiar la carrera de idiomas modernos mención inglés y obtuve el título de licenciado. Soy casado desde hace 7 años y tengo una hija de 4 años de edad. Me mudé a Colombia junto con mi familia acerca  3 meses. Buscando una oportunidad de brindarles mejor calidad de vida...

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