Subject: German Test - THOMS MAVULA
From: THOMS MAVULA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 27 Nov 2017 07:00:08 -0500

| | German - Non native speaker - Test for Customer Service

Name | THOMS MAVULA
Email | [email-masked]
Phone Number | (120113) +919650337908
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this situation i will tell the customer to hang up and i am going to call him back after 2 to 3 minutes time for to locate the deliver man. once i call the man who was supposed to supply the pizza i will tell the exact customer address. hence i am going to call the customer to apologize for the delay and ensure him that the pizza will be deliver in the coming minutes.

In English: What according to you is the difference between good and great customer service?

The good customer service takes place when the customer call and his problem get solved. therefore the customer is happy for the services provided.
but the great customer service is the one in which the customer is totally satisfy for the services, subscribe in your company for more services. hence he gives his feedback on your website or your electronic mail.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

- je donne toujours le meilleur de moi dans tout ce que j'entreprend;
- je suis loyale avec et respecte mes engagements;
- je m'efforce toujours à être en bon terme avec toute personne autour de moi;
- je suis capable de m'adapter facilement au changement;
- travailler sous stress n'a jamais été un probleme pouir moi.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

je repond au nom de thoms mavula. issue d'une famille de cinq enfants donc j'en suis le cadet.
je suis natif du congo kinshasa. j'ai passé mes études primaire et secondaire au college Saint Raphael.
En inde, j'ai completé ma license dans le domaine d'electronique et communication auquel j'en resort ingenieur.
mon experience professionelle est de 6 mois, j'ai eu a évoluer dans une compagnie BPO ( bussiness procesing outsourcing ). plus de detail en rapport avec ma vie professionelle se retrouve dans mon CV.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

- j'ai eu à gagner deux fois de suite le tournoie de football academique en inde;
- j'ai été deuxieme au saut en longuer;
- mon project de fin d'étude à été coté parmi les dix meilleurs;
- j'ai gagner un tournoie de football organisé par l'ambassade;
- A plusieurs reprise, j'ai été le meilleur technicien du mois dans une societe d'assistance technique.

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