Subject: German Test - Chiara Zamperin
From: Chiara Zamperin <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 27 Nov 2017 10:17:30 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | Chiara Zamperin
Email | [email-masked]
Phone Number | (0091) 8433622697
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would say : sorry Sir/Madame, the order will be delivered within 10 minutes. We regret you had to wait due to the extra traffic, our delivery boy will reach you soon.
In ENGLISH: What according to you is the difference between good and great customer service? | A good customer service is being always available at the client needs or requests, a great customer service is something beyond the expectations of the client, when he feels followed from the beginning to the end of the customer- buyer relationship.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1.Sono cordiale al telefono, gentile e servizio.
2. Mi piace risolvere qualsiasi problema che il cliente possa aver riscontrato durante la prestazione di un servizio e farlo sentire a proprio agio.
3. Mi piace e credo di essere naturalmente portata per avere contatti con le persone sia in via diretta, sia in via indiretta, come per esempio al telefono.
4. Mi piace eseguire promozione e vendita
5. Mi piace sapere i risultati di un servizio che é stato erogato in precedenza.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Sono laureata in Hindi (lingue e culture dell'India), ho lavorato per diverse azienda sul settore dei servizi turistici in India (sia indiane, sia Italiane). Parlo in inglese fluente e sono madrelingua italiana.

Sono attualmente residente a Mira Road (Thane nello stato del Maharashtra dal gennaio 2017) e lavoro a Borivali (Mumbai) come traduttrice linguistica, esperta per il mercato inbound e assistente personale del direttore.

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