Subject: German Test - Gustave NKUANGA
From: Gustave NKUANGA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 28 Nov 2017 05:32:31 -0500

| | German - Non native speaker - Test for Customer Service

Name | Gustave NKUANGA
Email | [email-masked]
Phone Number | (91) 9069244726
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Dear Sir, I Would like   to review your address details with you for more clarification. Thanks, As retained your address details is .............., Sir our Pizza driver service is on the way to your address, kindly be at home when your order is being delivered. you can track your order from your phone number using the below order number. The order executive service presents their apologies to you for delayed delivered. thanks for calling the Pizza order executive service. we kindly wish you great taste.would you please give us a feedback on our online website.
In English: What according to you is the difference between good and great customer service? | first of all a customer service is the ability of serving and helping customers on their desired information or inquiries. however good customer service and great customer service seem to be similar, I can say  A good customer service is the purpose of making customers fell cared by their demands however customer service is a key of confidence provided to the customer about your company services and product, A good customer service is demanded to get present in any kind customer demand. in other hand A great customer service is gained from customers as long as the customers are getting the required information for the company service and felling interested about the company services and product. A great customer service is into customer hands cause from them that one should lean every single day, customers bring different situations everyday and it's up to you to resolve their demands and that will give you a self-confidence to become great on that service.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

personellement, Etre le Candidat adequat pour ce poste de Customer service est une opportunite de bien vouloir etre au service des autres.

le travailleur de customer service me poussera chaque jour de donner de mon possible pour que les services de la compagnie aient de l'avant.

Etant un customer service, il me serait demander a resoudre chaque probleme qui me sera presente sans juge l'etat de la personne ou du service demande.

Etant un Customer service ,il serait de mon devoir de toujours repondre present a chaque fois que les clients veulent des services ou informations ayant trait a notre compagnie.

Etant un customer service, il m'est demande de devinir travaileur aux services des clients sans pourtant tenir compte de leurs rang social, educatif, d'ou tout client serait servi de la meme maniere l'un de l'autre.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Je m'appelle Gustave Nkuanga, 2eme ne dans une famille de 4 enfants, je suis porteur d'un Diplome d'Etat en Chimie-Biologie de l'anne scolaire 2008-2009 en Republique Democratique du Congo, je suis porteur d'un Certificat en Microsoft Office, j'ai termine la formation en Sql/Pl-Sql a South Ex. New-Delhi.

Ma vie professionnelle est resumee par : De Novembre 2015 a Juin 2016 Travailleur a Darsh International service (Inbound Process) a New-delhi. De Septembre 2016 a April 2017  travailler a Alive net solution (Technical support) comme Technician et enfin de Mai 2017 a septembre 2017 travailleur a INFOTECH-DWARKA comme Technician.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

le sport , plus particulier sur le secteur de football, de mon opinion le football est sport qui nous permet de passer des messages tant racials que des soutients, j'ai compris que le football joue un role tres important dans la societe car ses diverses regles nous permettent de toujours nous comporter comme un seul etre.

le football est un divertissement tres important qui m'a toujours apporte du sourire a chaque fois que j'ai participe dans un tournoi.

le football peut d'une maniere ou d;une autre etre porteur d'une confiance en soi, car a chaque fois je suis l'histoire des diverses jouers, de la facon dont ils ont ete traite avant et le changement que ca appris des que la personne a integre le club.

j'ai compris aussi que le sport joue un role tres important dans la vie de tout un chacun, car il nous permet d'une maniere ou d'une de se sentir apte.

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