Subject: German Test - Esosa Onyce Idiado
From: Esosa Onyce Idiado <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 29 Nov 2017 06:35:16 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | Esosa Onyce Idiado
Email | [email-masked]
Phone Number | (+39) 3511128626
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First I have to apologized to the customer for the inconvenience caused.after verifying the request,we realized that the address of the customer was wrongly stated on the delivering package,therefore we have verified the situations and you shall receive your delivering in the next 30minutes,thank you for your time and patience and have a nice day

In ENGLISH: What according to you is the difference between good and great customer service?

A good customer service is to listen attentively to the customer and pay much attention to their needs

A great customer service Is first they listen to their customers and then render good services in respective of their behaviour and complains

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Posso fare il lavoro e offrire risultati eccezionali

Mi inseriro magnificamente e saro una grande aggiunta alla squadra

Possiendo una combinazione di abilita ed esperienza che ti distinguono dalla massa

Assumere me lo fare sembrare intelligente e rendera la sua vita piu facile

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Il mio nome e idiado esosa e vengo dalla Nigeria e residente in italia, da una famiglia di 5 persone compresi i genitori. Attualmente sto studiando un corso di laurea in bioscienze e biotecnologie presso l'universita di camerino in itali.
Ho una buona conoscienza della comunicazione e del servizio clienti e rapporti con le persone.

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