Subject: German Test - Ana Maria Torres
From: Ana Maria Torres <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 29 Nov 2017 11:11:27 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | Ana Maria Torres
Email | [email-masked]
Phone Number | (57) 3164944477
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I will tell the customer that his pizza had been already delivered to his address, and we are going to call the deliver to ask him if his is nearby or not, and that we are going to give him an extra deliver, such a sweet or coke, to show him how much we aprreciate that he/she is our customer.
After 3 minutes, i will call the customer, to tell them where his deliver is, and to tell them that its going to reach soon the place where the address was already given.

In ENGLISH: What according to you is the difference between good and great customer service? | The difference between good and great customer service is that in a great service, you assure the customer for a next time service. A good customer service is when you did well your job, and answered satisfactory the client requirements. A great service is that the client has enough with the answer and happy to use the service again.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Soy buena para tratar a las personas, se persuadir en un problema para encontrarle solución y que las personas queden satisfechas con sus pedidos. Ademas, por mi formación de abogada, tengo la capacidad de conciliar para lograr lo mejor para todas las personas. Quiero ademas, tener una experiencia totalmente diferente en mi vida.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Soy abogada, graduada de la Universidad CES en 2016, tengo experiencia en el campo de las relaciones internacionales ya que trabaje en dos oficinas de relaciones internacionales de dos universidades, atendiendo a los estudiantes y ademas, creando el relacionamiento de cada universidad con otras instituciones del mundo. Aprendí ingles en malasia, domino el idioma ingles.
Me gusta conocer y aprender de nuevas culturas y entorno. Soy apasionada, alegre, me gusta que las cosas se hagan bien, soy puntual y muy honesta.

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