Subject: German Test - TAWLEEN KAUR
From: TAWLEEN KAUR <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 1 Dec 2017 02:58:49 -0500

| | German - Non native speaker - Test for Customer Service

Name | TAWLEEN KAUR
Email | [email-masked]
Phone Number | (+91) 9899100674
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all ,i will talk to my Manager and ask him to provide any discount or something so that the customer won't loose trust on us. I will call the customer back and say sorry to the customer for my mistake . And say him that this type of mistake will not be repeated again and that his order will reach him in next 30 minutes and some discount so that he / she won' stop ordering with us in future. Or i will give the customer something extra so that the customer stays happy with us . Then i will personally call him to ask if the order id delievered or not. And if he is satisfied wih us or not.

In English: What according to you is the difference between good and great customer service?

Good customer service is where they solve the customer's query and did not ask agein if its going well or not . But in great customer service they will ask you if its going perfect.
Sometimes good customer service person will talk to you rudely but in great service they will never do that.
Great customer service will provide all infomation regarding that regularly but good customer servie won't.
Great customer service focuses on what the customer wants and provide accordingly what he needs but good customer service won't.
Great customer service will profit the customers as well as the Company. But good costumer service will try to profit the Company only.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

Nach meiner Meinung ist die Person fur diesen Job perfekt , die nicht scheu ist und freundlich mit alle ist. Eine Person , wer weis, wie man en Product oder eine Sache verkaufen kann. Eine Person , die weis , wie er seine Kunde zufrieden machen kann.
Sodass der Kunde ihnen vertrauen kann und immer die Sache von ihre Website kauft.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Mein Name ist Tawleen Kaur. Ich bin eine Studentin und 21 Jahre alt. Ich habe meine  Schulausbildung von Guru Harkrishan Public School. Ich habe meinen Abschluss an der Delhi Universitat gemacht. Ich habe auch Deutsch am Goethe Institut bis B2 Stufe gelernt. Geboren und aufgewachsen bin ich in Delhi. Meine Eltern kommen aus Punjab. Meine Hobbys sind Rennen und Zeichnen. Meine Muttersprache ist Hindi aber ich kann auch Englich , Punjabi und Deutsch sprechen. In der Freizeit hore ich gern Music.
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | In diese Woche war ein Event in meiner Institut ,dh.. Goethe Institut . Die bekannte Fusballer aus Deutschland war gekommen. Sie haben da gezeigt , wie man eine gute Fusballer sein kann. Ich habe dort viel Spas gehabt . Der Tag kann ich nie vergessen.

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