Subject: German Test - Fjoralba Kosturi
From: Fjoralba Kosturi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sun, 3 Dec 2017 08:21:09 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | Fjoralba Kosturi
Email | [email-masked]
Phone Number | (0039) 3208303910
Whats your first language | Italian

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Dear Customer,
I apologize you for the inconvenience, it was my fault as i entered your adress incorrectly. So sorry again,
Yours Sincerely

In ENGLISH: What according to you is the difference between good and great customer service? | Great is better service than a good one.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Perché sono la persona giusta per la vostra azienda, mi ritengo una persona determinata, precisa, affidabile e con tanta voglia di crescere nell'abito lavorativo. Sarò in grado di aiutare la clientela con rispetto, entusiasmo e calma interiore. Amo viaggiare e in particolare ho sempre voluto visitare l'India, questa opportunità potrebbe essere un sogno che si realizza.
In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Mi chiamo Fjoralba Kosturi, sono nata a Durazzo, in Albania e mi sono trasferita in Italia all'età di otto anni. Vivo a Barberino Val D'Elsa con il mio ragazzo. Mi sono laureata in lingue straniere all'Università di Siena. Parlo albanese, italiano, inglese e francese. Precedentemente ho lavorato per un'associazione culturale a San Gimignano come segretaria.

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