Subject: German Test - Edna Yicel Corredor Retis
From: Edna Yicel Corredor Retis <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 5 Dec 2017 09:01:48 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | Edna Yicel Corredor Retis
Email | [email-masked]
Phone Number | (+57) 3014842210
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I can check if it is possible to give the customer a free order and if it is possible.  Talk to the customer and give him my apology but also I give him a possible solution to the problem as soon as possible.
In ENGLISH: What according to you is the difference between good and great customer service? | A good customer service is the one that gives suport or solutions to any problem or situation that the customer has. But a great one is the one when gives to the customer the solution, with the best option for them and also a great friendly and respectful attention.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Estoy formada con principios éticos y valores,  con capacidad para cubrir diferentes funciones comerciale, operativas y/o administrativas. Con acertada  planeación, organización, análisis y resolución de problemas.

Amplias cualidades de liderazgo, trabajo en equipo, adaptabilidad al cambio, aprendizaje continuo, comunicación interpersonal, apoyando  el cumplimiento de los planes estratégicos, misión y visión definidos en la organización.

Excelente atención y servicio, generando relaciones de mutuo beneficio.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Soy Economista de la Universidad de America ubicada en la cuidad de Bogota. Graduada el 5 de Junio de 2015. He tenido dos experiencias la borales como asistente personal en el area de mercadeo y marketing para docentes universitarios, y trabaje en una cooperativa de credito como asesora comercial en el area de educacion. Tuve la oportunidad de vivir por año y medio en paises como Australia y Estados usnidos. En australia fui estudiante y trabaje en dicefertes sitios de atencion al cliente. Adicionalmente tengo disponibilidad inmediata para trabajar en cualquier pais. Realmente estoy interesada en adquirir esta experiencia labora la cual me ayuda a fortalecer mis competencias.

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