Subject: German Test - Ivan dario Bonilla
From: Ivan dario Bonilla <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 11 Dec 2017 09:28:37 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | Ivan dario Bonilla
Email | [email-masked]
Phone Number | (+57) 3014057884
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First, an apologized for the mistake ,then  I  rewrite the correct address asking the custumer the correct information ,also a create  lilltle emphaty with the custumer and make sure this time the order it is going to be in time.

In ENGLISH: What according to you is the difference between good and great customer service?

Good: it is when  you do normal service follow the procedure but not have anything extra coming from yourself that the custumer can feel it or notice .
Great: when you follow the procedure but you put more enthusiasm in the service for the custumer  everytime your own motivation.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Me consideró un candidato con buenas cualidades como responsabilidad , trabajo en grupo ,soy bueno escuchando para proponer soluciones , me adapto a la situaciónes que sean difíciles para poder dar lo mejor.
In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Yo soy un joven que termine mis estudios universitarios en el 2014 como profesor seguí estudiando en ese año unos cursos para mi desarrollo profesional, vengo de una familia pequeña pero muy unida somos cuatro integrantes ,viví en la costa caribe de Colombia, por más doce años .Luego me mude a Bogota para trabajar y practicar el inglés con personas nativas que hablen el inglés después hice un voluntariado  en Turquía para arriesgarme ver más allá de mi país y me gusto mucho.

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