Subject: German Test - Farhan Asrar
From: Farhan Asrar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 12 Dec 2017 02:26:08 -0500

| | German - Non native speaker - Test for Customer Service

Name | Farhan Asrar
Email | [email-masked]
Phone Number | (0120) 9560341049

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all, I will apologize with the customer and will tell him the reason for the delay.
I will make him sure that this error will not happen again in the future. Since we have done an error, we will inform the customer that we will offer you one more Pizza and will ask him some more time for the delivery. Then I will immediately call my delivery boy and will ask his location and give him the correct address and will also inform him to deliver one more Pizza. We will ask the delivery boy to inform us once it is delivered. When the Pizza has been delivered we will again call the customer to check that it is delivered and will again apologize for this. We do this to retain the Client.

In English: What according to you is the difference between good and great customer service?

The difference between the good and great customer service is that everyone tries to give good service but not everyone give the great service. Good service is what the customer has asked and the great service is what the customer didn't asked and you give more than what he has asked for.

For Example :

Good Service :  A client has booked a room with us in a hotel. We will issue him a hotel voucher and send it to him on time.

Great Service : We will go and find out some more cheap hotels for him, We will inform him about the location, about the weather, we will also ask the hotel to give complimentary drink on arrival. This all we will inform the client. The we will issue the hotel voucher and send it to him. And also we will be in touch with the client regularly to check that everything is in order and will also keep on updating everything to the client if there are any changes.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich habe 2 Jahre in Deutch ergefahrt. Und Ich habe 13 Jahre als Reiseberater ergefahrt.

In Pune habe ich als Ubersetzer gearbeitet.

Da habe ich viele Dokumente von English bis Deutsch geubersetzet.

Meine kunde war mit mir sehr glucklich.

Ich war auch sehr punktlich und leise gesprochen.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Mein name ist Farhan Asrar. Ich komme aus UP. Hier wohne ich in Sector 56. Ich bin 45 Jahre alt. Ich bin ledig, Meine mutter ist nicht da. Sie ist am 8. November 1991 gestorben.  Ich habe eine Schwester und ein bruder. Meine Schwester ist verheiratet und mein Bruder ist auch verheiratet. Mein Vater war ein Lehrer mit der Universitat. Jetzt er ist rentner. Ich habe B2.1 am MMB gelernt. Ich mochte auch B2.2 lernen. Ich habe nicht viel zeit deshalb habe ich nicht gelernt. Ich habe 2 Jahre in Deutch ergefahrt. Und Ich habe 13 Jahre als Reiseberater ergefahrt. Ich habe 10 + 2 in Jahr 1991 gemacht.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

Ich habe viele Jahre zuruck ein koncert gesehen.

Da gibt es viele Leute.

Da machen wir viele Spass.

Alle Leute waren Tanzen.

Mich und meine Freundin auch Tanzen. Wir haben viele Spass gemacht. Dann haben wir nachmittag essen. Dann wir kommen zuruck zu hause.

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