Subject: German Test - sonia bhatia
From: sonia bhatia <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 12 Dec 2017 04:42:51 -0500

| | German - Non native speaker - Test for Customer Service

Name | sonia bhatia
Email | [email-masked]
Phone Number | (91) 9911826886
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Iwould apologize for my mistake and ask again the correct address from them and make sure to provide them their order as soon as possible with a sorry note.Firstly i would apologize but if the customer will not cooperate then i would provide them 10% discount. If that will not work then i will give that order free of cost.
In English: What according to you is the difference between good and great customer service? | Good customer service is something that you give all your best efforts to satisfy your customer  and Great customer service would be that you satisfy your customer according to their wish and within the boundaries that have been given to you and keep your focus on your customer and their needs and make sure to fulfil them with your best of the efforts. It is not about to complete your duty but to impress customer by your service.
Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job. | Ich bin Fleissig, Zielstrebig person. Ich kann viele arbeit allein machen. Ich kann die probleme von den Kunden verstehen. Ich kann die probleme von den Kunden auflosen(umlaut on o).Mein erst zoll ist, dass ich meine Kunden befriedigen  kann.
In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Ich heisse Sonia bhatia. Ich bin 19 Jahre alt.Ich wohne in Faridabad. Ich komme aus Indien. Meine Abstufung ist von Dehli Universitat (umlaut on a). Ich habe meine Schulbildung von DAV Publik schule gemacht. Wir sind vier personen in meine Familie. Meine Starke(umlaut on a) sind, dass ich schnell lernende , Fleissig, Zielstrebig und selbst motiviert person bin. Ich bin nicht nur arbeitsam, sondern auch intelligentes arbeitend person. Meine Hobbys sind Chatten, Kino gehen und Reisen.
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | Letze Wochenende habe ich mit meiner Familie eine Musik verantstaltung besuchte. Das war sehr interessant. Meine Vater hat viele erfahrung in Musik und er mag Klassik Musik sehr.In die Veranstaltung gibt es verschiedene Landern(umlaut on a) musik und auch verschiedene typischen musik z.b Rock, Klassik usw. Viele behindert Kindern haben Gittarre spielen. Viele leute haben die Spende zu die behindert Kindern gegeben. Das war eine sehr tolle Veranstaltung.

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