Subject: German Test - Natassia Adorno
From: Natassia Adorno <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 13 Dec 2017 03:35:00 -0500

| | German - Non native speaker - Test for Customer Service

Name | Natassia Adorno
Email | [email-masked]
Phone Number | (+91) 9650731013
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would admit the mistake as mine, whereas the company, and offer a complimentary dish or a discount as a way of diminish the annoyance, beyond my deepest apologies.
In English: What according to you is the difference between good and great customer service? | The difference between a good and a great customer service is the lengths each would go for their customer. A good customer service falls short on serving part. They stay on what`s strictly necessary to function. A great customer service, however, is there to offer the best for the client, within reason.
Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job. | Sendo uma pessoa comunicativa. Acredito que a capacidade de me expressar claramente me torna uma boa candidata para esse trabalho. Alem disso, trabalhar com pessoas sempre fez parte da minha vida academica. Sou uma pessoa paciente. Acredito que o customer service e uma forma de ajudar pessoas, e sempre foi algo que me satisfez.
In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Nascida e criada no Brazil, eu mudei da minha cidade no interior para capital ainda jovem, onde eu tive diversas oportunidades diferente da minha familia, incluindo intercambios. Estudei em boas escolas particulares, o que me permitiu entrar em uma das melhores faculdades do pais. Fiz estagios que me acrescentaram muito ao meu desenvolvimento pessoal.
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | Show do Paul McCartney. Show do Maroon 5. Show da virada na Irlanda. Como passar em concurso publico, teatro. Hermanoteu na terra de Goda, teatro.

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