Subject: German Test - SHIKHA SETHI
From: SHIKHA SETHI <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 13 Dec 2017 03:56:34 -0500

| | German - Non native speaker - Test for Customer Service

Name | SHIKHA SETHI
Email | [email-masked]
Phone Number | (0) 9711193029
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will apologise first and will offer the pizza free this time plus extra discount coupon for next delivery . I will  be patient during whole conersation.
In English: What according to you is the difference between good and great customer service? | Good customer service refers to the customer service that meets the desired and expected perfomance of the customer and great service comes when you put in extra effort like good communication skills and patience while handling the customer.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich bin seit funf jahren eine Lehrer, deshalb bin ich geduldig.
Ich habe gut kommunikation skills.
Ich kann mit Kunden viel sprechen und eine komfortable Beziehung bilden.
Obwohl Ich bin neu fur diesen Job, aber  ich bin eine fliessendes frau.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Ich lerne Deutsch seit funf jahren.
Ich arbeite als eine Hauslehrer.
Ich bin Verheiratet.
Meine Hobbys sind Yoga machen und Auto fahren.
Ich habe Ingenieur studie gemacht.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

Ich habe ein yoga kurs besucht.
Wir haben dort Meditation auch
ich habe erlebt,  Yoga uns frisch und aktiv macht.
Yoga macht gut fur der Korper und die Seele.
Yoga is fur alles ,fur kindern, Erwachsene und alten auch.

| |

You can edit this submission and view all your submissions easily.