Subject: German Test - HIZAM HASSAN ALI
From: HIZAM HASSAN ALI <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 13 Dec 2017 09:23:14 -0500

| | German - Non native speaker - Test for Customer Service

Name | HIZAM HASSAN ALI
Email | [email-masked]
Phone Number | (570017) 8880156284

Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Dear customer :

I am extremely sorry for the inconvenient that got out of my order, this is a systematically intake of your wrong address,  i a sure you that if you dont   get your order within few minutes i promise you that you will get your refund back.
Thank you for your patience.

In English: What according to you is the difference between good and great customer service?

Good customers are the ones who just looking for the advise that can guide them to the proper beneficial or manufacturer business people, and they are not welling to have identical business with you but whoever you must help them and they will be back for you at anytime.
Great customers are the ones that you are always dealing with them and they are honest about you and your work. These are beneficial to you and to their selves.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

Sorry i dont speak German,

any how this is my answer ,
I may not be the right customer for you but i promise you for the best that can benefit you and you will be great full for that.
we are the best people that can guide you for the best products that you may ever wish to get and have the bright  future for you and your company.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

السلام عليكم ورحمة الله
انا حزام حسن علي هويده
درست اللغه الانجليزيه في معهد انديرا غاندي في مدينة بونافي عام 2009
وبعدها رجعت لليمن وعملت في المعهد الامريكي للغات وكذلك عملت في الجامعه اليمنيه كمدرس لغه
قبل 3 سنوات عدت للهند كي اتم البكالوريوس تخصص صيدله
الان الحمدلله خلصت الصيدليه
اشتغلت مع شركات يمنيه عده كمترجم ومراسل عبر الايميل لاتمام صفقات تجاريه لشركات هنديه متعدده.
وشكرا

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

حبيبي والله هههه
انا العب قرة القدم منذ الطفوله وحاليا في الهند العب الكره ورياضي والحمدلله , برضو العب كمال اجسام في نادي رياضي, والعب التنس....  بالنسبه للاغاني فانا محب للاغاني الكلاسيكيه القديمه للمطربه أم كلثوم ونانسي عجرم و سعد المجرد و ابو بكر سالم و كاضم الساهر وبالنسبه للقصايد الشعريه احب القصائد الشعريه لنزار قباني و احمد مطر والشاعر المعجزه اليمني البردوني
وهناك الكثير
وشكرا

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