Subject: German Test - yuliana Negrete
From: yuliana Negrete <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 13 Dec 2017 15:47:53 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | yuliana Negrete
Email | [email-masked]
Phone Number | (57) 3154263521
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would tell him that it has been a mistake about the correct address but we can find a solution in next 30 minutes sending the order to the correct address and we will give him a compensation as a bonus or a discount in the next order he ask for in this enterprise. If the client is angry I will listen to him, because he has the right to express his concern. On the other hand, I will send him an e-mail excusing us for the mistake with the necessary code to do effective the bonus or the discount.
In ENGLISH: What according to you is the difference between good and great customer service? | Good service is the minimum level of service that we deserve everywhere, it is a necessary good customer service in the cellphone, or e-mail or every first contact with a client. A great customer service is the best in that field or at least one of the best in the relative field. People can distinguish this service from others. It need a high level of compensation for each article or service that we buy including the quality of the article and the customer service.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. En mi profesión como abogado he sido formada para la atención a clientes.
2. He trabajado en servicio al cliente atendiendo una biblioteca en Francia donde durante un año trabajé recibiendo clientes.
3. En el contacto en mi profesión cuando trabajé como asistente legal y en mi trabajo en Francia, me percaté que soy muy amable, receptiva y efectiva en la atención y fidelización de clientes.
4. Me gusta mucho atender personas y el contacto humano.
5. Pienso que la clave es dar siempre la mejor atención para conservar los clientes, de esta manera trato a cada persona por igual, no obstante tengo en cuenta los gustos y personalidades de cada uno.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Mi nombre es Yuliana Negrete, soy abogada en Colombia, tengo 23 años y pasé los últimos dos años cursando una especialización y una maestría en Francia, por medio de un programa de doble titulación. El primer año en Francia me especialicé en Derecho Internacional y en el segundo hice un master profesional que se llama Jurista Lingüista donde estudié tanto derecho como traducción y redacción en francés e inglés.  En Colombia trabajaba mientras estaba en la universidad como asistente legal en una firma de abogados y en Francia trabajé como monitor de la biblioteca de idiomas por un año completo.

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