Subject: German Test - naman upadhyay
From: naman upadhyay <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 14 Dec 2017 06:12:24 -0500

| | German - Non native speaker - Test for Customer Service

Name | naman upadhyay
Email | [email-masked]
Phone Number | (+91) 8130110291
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | first of all, i would apologize to the customer for the delay. and at first deliver his order at the right place where the customer is waiting. In the mean time i 'll call my manager or whoever possible, telling him about the incident,  i'll ask, if we could do something for the customer.at the time of delivery i'll again apologize for the delay and for the mistake i made.
In English: What according to you is the difference between good and great customer service? | good customer service is something that can fulfill customer's need whereas in a great customer service, everything is taken care of, since from the time of ordering upto proper delivery within the given time, in great customer services customer' full satisfaction is very much required and should bbe the prime focus for the company.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

1 si deve avere una buona conoscenza di lavoro o il campo in cui sta lavorando.
2 si deve essere una persona che puo pensare rapidamente e allo stesso tempo.
3 si deve essere di fiducia.
4 si deve avere una buona conoscenza della cultura della lingua e  allo stesso tempo del comportamento dei personaggi.
5 si pdeve avere una qualita di decidere la cosa vera.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | mi chiamo Naman, ho 20 anni, vivo a faridabad, sto per finire la mia laurea triennale, questo e il mio l'ultimo semestre, studio la lingua italiana dall'universita di delhi. nella vita professionale non ho lavorato uficialmente a qualche ditta in particolare ma ho fatto un lavoro in una ditta per due mesi in cui chiamavo gli italiani per affitare la loro proprieta dai viaggiatori di diversi paesi.
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | una volta quando ho assisto una festa di nome 'grub festival a jln stadium, alla mattina papon e venuto per una programma e ha cantato tanti canzoni che mi piacciono. iol band che era con lui era molto bellissima. quel notte mi godevo molto.

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