Subject: German Test - Simran kaur
From: Simran kaur <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 15 Dec 2017 02:25:05 -0500

| | German - Non native speaker - Test for Customer Service

Name | Simran kaur
Email | [email-masked]
Phone Number | (9899888811) 9899888811
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I am really sorry to inform you that your order has been placed for the wrong address so sorry for the delay . I have corrected the address now and your order will be delivered to you in other 20 minutes and to compensate with the delay of the delivery i offer you one pizza for free and a donut as a gift from our side. Thank you for calling and have a good day.
In English: What according to you is the difference between good and great customer service? | The difference between good customer and great customer service is that the great service is where the client is highly and happily satisfied with the service whereas the good is when the client is just satified with it.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

Je travaillerai dur pour cette enterprise.
Je donnerai mon concentration et tout ce que j'ai pour le travail.
Je pense que pour travailler if faut que la personne soit patient et c'est comme je suis.
J'ai tous les qualite pour cet travail.
Je peux prendre les appels en francaise.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Je m'appelle simran kaur. J'habite a east of kailash , New Delhi. J'ai complete mon license en commerce troisieme annee. J'ai aussi fait mon diplome avance en francais par l'universite de Delhi par la College Hansraj. J'ai reussi niveau B1 par l'alliance Francaise de Delhi. Je suis indienne et j'aime ecouter de la musique.
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | Je suis venue a la theatre dans le mediatheque de l'alliance francaise de delhi qui a commence hier a 6 h du soir et c'etait magnifique . Mon experience de cette theatre est tres bon et j'ai s'amuse beaucoup avec mes amies. Nous avons manges le pizza et bu la cafe aussi.

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