Subject: German Test - gaurav sharma
From: gaurav sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 15 Dec 2017 03:36:56 -0500

| | German - Non native speaker - Test for Customer Service

Name | gaurav sharma
Email | [email-masked]
Phone Number | (201204) 9639710665
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | first of all,i would say sorry if he did not get his delivery within 30 minutes and then i would like to see the status what happend actually if i made a mistake then i would like to discuss with my team leader and i will follow the rules as per company policy and i will try to convience him or her and i will try to give something complimantry with order if he /she does not ready then i will place the free order delivery as par company rules.i think he would be agree for that
In English: What according to you is the difference between good and great customer service? | good is like we are doing our normal work and great we are giving the extra effert on wirk and customers going to be happy with you and appriciat you ,its a great work

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

. si je regle bien la souci
. puis il/elle me dis comme un peu mots speciale
si ca me sens fier avec mon travail
je m amuse bien pendant travailller
le client va bien satisfier avec moi donc c est bon pour nous

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | il y a six membre dans ma fammile mon pere ne travile pas et ma mere reste toujours a la maison jai une soeur et deux frere et moi jai fini mes etudes a la university ensuite jai commence a apprendre la langue francais et je suis a la rechercher un travail .c est tout
In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended. | le mois dernier quand je suis alle chez mon ami parscaue on a organise un event pour nous cetait un musiquale event on a bien dance et on a bu beer avec mes amis .on a passe bon moment et cetait meillieure moment dans ma vie ,j aime bien ca .

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