Subject: German Test - Apeksha Mahajan
From: Apeksha Mahajan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 15 Dec 2017 06:20:32 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | Apeksha Mahajan
Email | [email-masked]
Phone Number | (91) 9891276560
Whats your first language | Italian

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Sorry for the inconvenience caused by us to you. We have written wrong address by mistake. You are our regular and loyal customer since years and we are thankful to you for your obligation towards us. As a small token of honor and as a mark of apology we offer 10% discount to you on your next purchase order with us. Whenever you place your next order with our company, you can avail this discount on the final bill value.
To ensure that this crisis does not take place in the future again, we have taken all preventive steps. Once again we apologize to you for all the troubles caused because of us. We would appreciate your support on this matter.

In ENGLISH: What according to you is the difference between good and great customer service? | These days customer service is a very typical business process in companies because it’s totally depending upon customers how they buy goods and services. Good Customer service supports satisfaction and retention while great customer service and differentiate a company’s worth from other competitors. In good customer service company’s customer care representative responds to customer emails within 24 hours while in great customer service company’s customer care representative respond within minutes. The basic main difference between good customer service and great customer service is in good customer service company is keeping their customer’s satisfied while in great customer service company is not just keeping satisfied but keeping their customer loyal.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

PAtienza: la pazienza è un fattore molto importante quando si tratta di clienti

Attenzione: La capacità di ascoltare realmente ai clienti è quindi cruciale per fornire un ottimo servizio per una serie di motivi.

Possibilità di utilizzare "un linguaggio positivo"

profonda conoscenza della funzionalità del prodotto

laborioso

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Mi chaimo Apeksha Mahajan. Mi sono laureata nel commercio dall'universita' di delhi. Ho fatto anche mastero di computer dall'universita' di sikkim. Ho fatto quattro leveli della lingua italian dall'istituto di cultura nuova delhi. Ho quattro anni d'esperienza. Nel mio ultimo lavoro ho lavorato con l'azienda si chiama Webtunix Solutions. Ho lavorato come traduttrice. Nella mia familiglia ci sono quattro persone mio padre, mia madre, mio fratello ed io. Mio padre lavora con società pubblica. Mia madre e' casalinga. Mio fratello e' ragioniere. Nio mio tempo libero mi piace ascoltare la musica, mi piace afre lo shopping.

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