Subject: German Test - vijender sharma
From: vijender sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 18 Dec 2017 04:21:12 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | vijender sharma
Email | [email-masked]
Phone Number | (+91) 9811950037
Whats your first language | Italian

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I would answer the customer that the delivery boy who has left to deliver his order
has got some problem with his motor bike. Soon he will be ringing your door bell
to deliver your pizza. And then I would send a person to deliver his pizza with the
right address.

In ENGLISH: What according to you is the difference between good and great customer service?

For me good customer service stands for a service which is satisfactory and without much problem, where as the great customer service means a service which is flawless
and without any comparison.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Mi trovo il candidato giusto per questo servizio perche posso capire, parlare e scrivere questa lingua. Anche sto studiando la lingua italiana piu di otto anni. Sono
gia lavorato come una guida turista a Delhi pochi anni fa. Sopratutto mi piace parlare questa lingua.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Mi chiamo Vihender sharma e abito a Indirapuram. Sono laureato e lavoro per una
agenzia che vende i pezzi di ricambio di condizionatore d'aria. Ho imparato la lingua
italiana dal istituto della cultura italiana, Chankya puri,New Delhi. Ho fatto tre livelli e ho lavorato come guida turista per poco tempo. Ora insegno questa lingua
in un istituto del nome KVCH a Preet vihar, Delhi nel mio tempo libero. Mi piacerebbe molto se trovassi il lavoro qua con buon salario.        Grazie mille

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