Subject: German Test - Gioele Villani
From: Gioele Villani <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 19 Dec 2017 14:09:18 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | Gioele Villani
Email | [email-masked]
Phone Number | (+39) 3315732074
Whats your first language | Italian

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I would apologize with the customer for the mistake made on our side.
I would then assure him that his order will be delivered as soon as possible and offer him  a discount (for the current/next order) for the mistake that shouldn't have happened. Of course only if the policy of the company allows it.

In ENGLISH: What according to you is the difference between good and great customer service? | It all depends how you treat the customer, you might just bother about resolving the concern of the customer or you can make sure the customer feels comfortable on the phone/e-mails and you exceed his expectation resolving his concern without the need to contact us again.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Ho effettuato una esperienza di quasi un anno nell'assistenza clienti di una grossa compagnia, so come relazionarmi con i clienti anche nei casi piu difficili trovando una soluzione al loro problema. Mantengo sempre la calma e faccio in modo se possibile di risolvere il problema gia al primo contatto. Apprendo facilmente le politiche aziendali e i sistemi da utilizzare, aiuto e mi confronto con i colleghi per scegliere sempre la soluzione migliore.
In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Mi sono diplomato al liceo linguistico nel 2015 e ho subito iniziato a lavorare nella zona di Firenze. Ho effettuato vari lavori che però non mi gratificavano a livello personale. Ho deciso quindi ad inizio del 2017 di trasferirmi a Berlino dove ho trovato dopo due settimane lavoro in assistenza clienti, durante quest'anno ho ricevuto una formazione intensiva collaborando anche con altri dipartimenti. Sono quindi tornato in Italia a Novembre dello stesso anno per considerare 'nuovi orizzonti'.

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