Subject: German Test - adti vij
From: adti vij <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 22 Dec 2017 04:11:13 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | adti vij
Email | [email-masked]
Phone Number | (91) 9971137080
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all i would apologize for the inconvenience caused to the customer from my end. Then i would  listen to the customer's problem what happened with the customer and i would make the customer calm down and i would apologize for the problem the customer suffered for. Then i would crosscheck with my delivery boy what happened why didn't he delivered the pizza yet,  after that i woud inform my supervisor and ask for the solution after that if my supervisor allows me to repeat the order or to refund the amount i would do the same and the end i would apologize with the customer and promize with him that it won't repeat again.i won't let the customer be disappointed.
In ENGLISH: What according to you is the difference between good and great customer service? | A good customer service makes th customer happyand satisfied but a great customer service not only make customer happy but also delight them so that when the customer again call for the quiery ask for the same  prson because he was delighted earlier by the customer service given to the customer.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Representante de servico al cliente estan empleados por casi todas las industrias . Sirven como enlaces entre la empresas y organizaciones que trabajan por y para susb clientes . Los representante de servico de atenciom al cliente trabajan por  telefono , carta o internet para responder a sus preguntas ,proporcionar informacion , manejar quejas  ,  ofrecer orientacion , ajustar o actualizer las cuentas y tratar de resolver los problemas.
In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Yo soy Aditi vij soy de India, soy estudiante . Tengo 22 anos. Yo he hecho me graduacion en ingles de universdad de Delhi y he hecho certificaion en espanol de Institutio Hispania en Huaz khas . Tengo un hermano se llama  Aditya es estudiante tienes 21 anos . Yo vivo en Kaushambi con mis padres. Mi padre se llama Rajesh es  hombre de negocios y mi madre se llama Poonam es ama de casa. Yo he hecho mi primer trabajo en TATA-BSS .

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