Subject: German Test - Ahmed Alhaddad
From: Ahmed Alhaddad <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 22 Dec 2017 04:23:46 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | Ahmed Alhaddad
Email | [email-masked]
Phone Number | (0091) 7674865753
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | At the beginning, I will calm down the customer and i will apologize for the delay due to the stress in the work as well as congestion and I will ask him 15 minutes to correct the situation at this time.

In ENGLISH: What according to you is the difference between good and great customer service?

A good customer sevice is, offer your self to assist the costumer what he/she needs.
And great customer service is not only focus on what customer need andmake customer feel comfortble with you and you will follow offer also for another item, and exceeding your customers expectations.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | اولا لغتي الام هي اللغة العربية وكذلك لدي القدرة علي استخدام اللغة بطلاقة واللغة الايجابية مع العملاء ولدي خبرة سابقة في هذا المجال وكذلك بعض الصفات مثل الصبر و الإصغاء والحضور المطمئن والمهدئ وكذلك القدرة علي قراءة العملاء والتواصل معهم
In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | إسمي احمد الحداد من قطاع غزة في فلسطين ، درست البكالوريوس في هندسة الميكاترونكس في جامعة الازهر بقطاع غزة وتخرجت بدرجة الشرف عام ٢٠١٢ ومن ثم عملت لبعض الوقت في شركة بغزة كمساعد مدير ، وفي عام ٢٠١٣ حصلت علي منحة دراسية لدراسة الماجستير في الهند وحصلت علي درجة الماجستير في الهندسة الميكانيكية من جامعة NITW في عام ٢٠١٥ ، وبعد ذلك لم أتمكن من الرجوع لبلدي ولذلك حصلت علي بطاقة اللاجئين لأكون الان لاجئ بالهند .

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