Subject: German Test - Shobhit Saxena
From: Shobhit Saxena <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 22 Dec 2017 06:38:36 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | Shobhit Saxena
Email | [email-masked]
Phone Number | (+91) 9891371358
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Sir thanks for your patience the delivery boy is looking your address as you provide me. Sir, but there is some problem to find the address. I am repeating your address  once again. The address which you have given me is A-440 New Ashok Nagar Delhi right.
Cust- yes it is right ok. Sir but he is standing in right location A-440  New Ashok Nagar. Sir are you talking about New ashok Nagar which is located in West delhi.
Cust- No. What are you written over there in my address did you write west Delhi. This is wrong. I am in east Delhi. What is this i am waiting from last 45 minutes.

Me- Sir i am really sorry for that but i think there is some mistake in understanding zone but i have correct this. Sir i am forwarding your order to the right person who is already standing in New ashok nagar give me only 10 minutes.you will get your order as soon as possible.

Cust- ok but this is last chance.

Me- Thank you sir have a good day.

In ENGLISH: What according to you is the difference between good and great customer service?

The service which is given by any service center on time and all the solution which is coming under agreement of the company completing on time this is good service.

and the service where the customer is going satisfied and we are actually able to give all the information related to his queries and able to know what is the actual demand of customer and ready to full fill before the time period this is called great service.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

En cliente de servicio:
Tengo que responder en tiempo.
Tengo que escuhar la problema de cliente.
Tengo que terminar todos los problema en tiempo.
Tengo que ayudar cliente en todas las problema.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hola!
Mi nombre es Shobhit Saxena. Vivo en New Ashok Nagar Nueva delhi cerca de sector 15 Noida. Basicamente soy de U.P. He hecho mi B.A. de MJP Rohilkhand Universidad. He hecho curso de espanol de instuto de cervante. Tengo Cuatro anos experiencia en centro de llamad y 6 mes experiencia como servcio de cliente. en mi familia mi madre, mi padre, tengo trece hermanos y yo. mi hermano mejor tarbajas en VCE Gurgaon como tranductor en idimo de espanol. Mi hermano menor aprender Aleman de Amity Universidad. Me gusta los Aviones y me gusta vijar Quero Tarbajar en Espana porque me encanta Madrid. La clima de Madrid es muy Buena. Hay muchos Mercados y Bares. La comida de restorante de Madrid es muy Buena. Me encanta futbal. en mi pasa tiempo Jugo futbal con mi amigos.

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