Subject: German Test - Natalia Cabrera
From: Natalia Cabrera <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 23 Dec 2017 03:04:48 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | Natalia Cabrera
Email | [email-masked]
Phone Number | (+34) 671604217
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I'm so sorry about the wait. We have had a problem in the system with your address, but we already solved the mistake.
Your order is coming right now.
Please, forgive the inconveniences.
Thanks very much for your attention.

In ENGLISH: What according to you is the difference between good and great customer service?

The differences are to much.
Is very important to get the costumers feel listened and helped through active listening and empathy.
The costumers have to feel save when they are order something.
That's why, is very important to be empathic, friendly and, definetly, be profesional employed.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Tengo experiencia en atención al cliente.
Me considero una persona empatíca, con don de gentes, alegre, activa y dinámica.
Soy una persona sin fronteras que ya he trabajado en otro país diferente al mío y me resuelvo muy bien en cualquier entorno.
Cada día trabajando de cara al público es un día de oportunidades de crecimiento personal y profesional, aprendiendo de los clientes y las diferentes situaciones. También tengo experiencia en labores comerciales.
En definitiva, creo que puedo ser de gran ayuda para su empresa. Realmente quiero aprender y crecer profesionalmente de ustedes.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

He estudiado en la Universidad de Granada, grado en trabajo social, durante 4 años.
Anteriormente realicé un módulo de formación profesional de grado superior de técnico en prevención de riesgos profesionales, durante dos años. Tras finalizar mis estudios universitarios, estuve trabajando 1 año en un servicio de prevención, en el departamento de formación en seguridad laboral, atención al cliente y comercial.
Posteriormente, estudié un curso superior universitario de mediación en conflictos civil, mercantil y familiar, de 300 horas de duración.
Además, dispongo el B1 de inglés por Trinity y carnet de conducir en mi país.

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