Subject: German Test - moke zola
From: moke zola <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 26 Dec 2017 04:48:31 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | moke zola
Email | [email-masked]
Phone Number | (110014) 8448759206
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

the first things i'm going to do is to give the correct address to the pizza delivery man and to request him to delivery the pizza as soon as possible , if possible within 5 minutes .
the second thing that i'm going do to is to reassure the customer that that the pizza will be delivered within 10 minutes. after getting the confirmation that the pizza was been delivered ; i am going to call back the customer and apologise for the inconvenience caused.

In ENGLISH: What according to you is the difference between good and great customer service? | the main difference between good customer services and great customer services is that ; good customer is all about keeping your customers satified; while great customer services is all about not only keeping customer satisfied, but also keeping them loyal. this is a very important distinction.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | faire un choix sur moi comme candidate est une bonne chose, car j'ai une experience de deux ans comme comptable et d'une annee au service client comme mon cv l'indique. je parle couramment le francais et l'anglais a tout majeur de communication . je m'adapte facilement dans un nouvel environnement . ma disponibilite ,mon courage , sans oublier que je suis tres motive et je compte pas mes heures de travail, une fois selectionne au service.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

je m'appel moke zola , je suis ne le 24 aout 1991 au congo kinshasa, je fait mes etudes primaires et secondaires en mathematiques et physique, en republique democratique du congo et mes etudes universitaires en administration d'entreprise , etudie en inde.
j'ai pu travaille dans une entreprise d'assurances sante apres mes etudes universitaires pour mon stage . l'entreprise consistait a faire des suivis des demandes d'assurance aupres des secretaires des medecins concernes.

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