Subject: German Test - jigyasa Sharma
From: jigyasa Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 26 Dec 2017 04:59:55 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | jigyasa Sharma
Email | [email-masked]
Phone Number | (91) 8587066459
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all i will apologize for the delay for his order .I will take a permission from him to put him on hold for a min and then i will  make a call to the concerned department and rectify his Address .i will offer him a complementary coke for the delay and make sure he is satisfied with the same . Then again i will apologize for this hassle before closing  my call .

In ENGLISH: What according to you is the difference between good and great customer service?

great customer service requires extra efforts from our end which means that we are excellent in terms of our communication to understand his needs and problems and to make him understand the company policy without making him fell dissatisfied . we should attend his concern as our owns, we should answer each and every question of our customer, we should make sure all his problems are solved and all his query's are answered with full satisfaction whereas good customer service on the other end is delivering the script and company policy properly but not being able to deliver customer satisfaction

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich habe schon beim kunde Service arbeitet.
Ich kann die problem des kundes sehr gut verstehen.
Ich habe zwei jahre Erfahrung als kunde Service Exekutiv.
Ich bin sehr geduldig.
Ich will sicherstellen dass, ich alle frage des kunde zur Zufreidenheit beantworte.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | ich heisse Jigyasa sharma .Ich komme aus Neu Delhi . Ich wohne in Neu Delhi. Ich habe Deutsche von Max Muller Bhavan bis B2.2 gelernt.Mein hobbys sind tanzen und sungen. In meiner familie gibt es funf mitgleider. Ich spreche hindi , englisch und deutsch. Ich habe BA Prog von Delhi University gemacht. Ich habe beim Concentrix fuer zwei Jahre fuer Amazon.de als Kunde Service Executive  arbeitet, ich habe auch fuer 9 monate in Allsec technology gearbeitet. Jetzt versuche ich eine neu stelle fuer mich .

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