Subject: German Test - NATHAN MBWATA
From: NATHAN MBWATA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 26 Dec 2017 05:36:50 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | NATHAN MBWATA
Email | [email-masked]
Phone Number | (91) 9871834315
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

FIRST OF ALL I WILL SAY SORRY FOR THE DELAY THEN, I WILL ASK AGAIN TO THE CUSTOMER TO TELL ME AGAIN HIS ADDRESS SO THAT, I HAVE TO INFORM TO THE CUSTOMER THAT HE WILL RECEIVED HIS ORDER WITHIN 10 MINUTES, WHILE I WILL CONTACT THE DELIVERY PERSON TO RECTIFY WITH HIM THE CORRECT ADDRESS AND TO INSIST HIM TO DELIVERY THE ORDER IN LESS THAN 10 MINUTES BECAUSE THE ORDER OF SUCH CUSTOMER HAS BEEN FOR MANY MINUTES PENDING.
AFTER 10 MINUTES I WILL AGAIN CALL BACK THE CUSTOMER TO CONFIRM IF HE HAS RECEIVED ALREADY HIS ORDER, THEN I WILL APPOLOGYSE FOR THE INCOVENIENCE OF OUR DELAY.

In ENGLISH: What according to you is the difference between good and great customer service?

GOOD CUSTOMER CARE : RESULT IN CLEARING THE QUERRY
GREAT CUSTOMER CARE : BUILD THE IMAGE THAT WILL HELP IN FUTURE TIME.
BOTH THE CASES ARE CONCERNED IN THE CASE WHICH HAS BEEN SOLVED AND THE DIFFERENCE HERE IS STATING IN THE TERM OF SATISFACTION GOOD IN A MINIMUM SATISFACTION AND THE GREAT THE HIGH SATISFACTION WAS PERFOM, WHILE THE GREAT ONE BUILD THE IMAGE OR GOODWILL OF THE COMPANY TO HAVE THE SAME POSSIBILITY TO HAVE THE CUSTUMER DUE TO OUR GREAT SERVICE AND THE GOOD ONE THERE IS JUST A PROBLEM SOLVING.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

J'AI DES ATOUTS QUI CONTRIBUERONTS UN PLUS AU SEIN DE L'ENTREPRISE TELS QU'ILS SONT MENTIONES SUR MON CV

AIMER RESOUDRE DES PROBLEMES ET OBTENIR DES RESULTATS CONCRETS. AIMER COORDONER ET SUPERVISER UNE EQUIPE OU UN PROJET AINSI PRENDRE DES DECISIONS.

AVOIR UNE BONNE CAPACITE D'ANALYSE. ETRE POLYVALENT, RIGOUREUX, AVOIR UNE BONNE CAPACITE D'ADAPTATION ET DE L'ENTREGENT LEADERSHIP.

BIEN SE COMMUNIQUER EN FRANCAIS ET EN ANGLAIS.
ETRE HABILE A UTILISER LES OUTILS INFORMATIQUES.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

JE SUIS LISENCIE EN GESTION DES ENTREPRISES QUI EST BACHLOR OF BUSINESS OF ADMINISTRATION BBA EN SIGLE.

AGE DE 23 ANS, JE SUIS CELIBATAIRE DE LA NATIONALITE CONGOLAISE

AVOIR FAIT DES ETUDES PRIMAIRES ET SECONDAIRES EN REPUBLIQUE  DEMOCRATIQUE DU CONGO, ET AU PROGRAMME UNIVERSITAIRTE DE MDU RHOTAK EN INDE. AVOIR FAIT CERTAINES FORMATIONS SUR INFORMATIQUE DONT JE CITES:  CONCERNANT DATABASE MANAGEMENT (MIS PROGRAM) ORACLE ET TALLY

J'AI CERTAINES EXPERIENCES
AVOIR TRAVAILLE SUR L'ASSISTANCE TECHNIQUE COMME UN AGENT AU SERVICE CLIENTEL

AVOIR TRAVAILLE AU SEIN D'UNE COMPAGNIE D'ASSURANCE
COMME UN EXPERT EN FRANCAIS AU DEPARTEMENT DE LA COMMUNICATION

MERCI

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