Subject: German Test - manish jha
From: manish jha <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 27 Dec 2017 02:35:31 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | manish jha
Email | [email-masked]
Phone Number | (110044) 9555988107
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | first i pick up his phone. then i will listen his problem carefully. then i check my device where i made mistake. then i say him very politly that i apolozise for it.  we make them realize that this problem will not happen in future. and say him to stay calm. then i make assure that his delivery will be sent soon as soon as posible.

In ENGLISH: What according to you is the difference between good and great customer service?

good customer service is about like only we help them. but if we make them realize that this problem not will happen again it is great customer service.
good costumer only deal with with client problems but great customer service is dealing the problems very easily, friendly.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | yo creo que yo seria buen cantidado para esta compania. porque yo hablo con cliente ytodo el gente  muy amable. me gusta trabajar con en eqipo. yo muy simpatico y amable con todo el gente yo creo que esta es enterno donde puedo desallorar mi habilidades , sacar exprencia. yo puedo aplicar aqui lo que yo aprendi en colegia.
In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | me llamo manish jha. soy de bihar pero yo vivo en badarpur, he compledado me graduacion del unviercity de delhi. he compledado el diploma de espanol de bhartiya vidya bhavan. yo tengo 2 anos exprencia como contador.  yo habia trabajado en firma de ca como contador.  hay cuatro personas en mi familia. mi padre que se laama kashi, que trabaja en privador sector. mi hermano que trabaja en compana multinacion como contador.mi madre es ama de casa. en mi tiempo libre me gusta jugar criket. escuchar cancion.

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