Subject: German Test - LUTETE LUTUTALA
From: LUTETE LUTUTALA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 27 Dec 2017 05:20:16 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | LUTETE LUTUTALA
Email | [email-masked]
Phone Number | (0091) 8800206834
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | pour une telle situation la premiere de chose a faire est d'appelé le client et lui dire:Allo Mr,Madamec'est par rapport a votre la commande de...,pouvez-vous me rappeler quel a été votre commande. Nous avons bien recu votre commande et votre commande est envois d'etre livré par notre service de livraison sur ce patienté pour quelque minute vous serez en possession de votre commande.Notre service de livraison s'empresse de vous le livrez ,veillez prendre patience pour ce retard pasque nous venons de connaitre un petit probleme technique.Merci pour votre patience et bonne journée.
In ENGLISH: What according to you is the difference between good and great customer service? | The different between good and greatcustomer service is a good customer service is the personn who answer  the client request in a good manner and be quit when is answering to the client for any issue and understanding how we can solve each client problem.Great customer service is the personn who master how we can manage client for any situation or any issue and i can bring anything new in the organization but he is also the personn who can convince client and take care of client because client is a chief.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

La personne qui m'a fait un bon candidat premierement c'est mon effort personnel par rapport a la situation devant la quelle je me retrouve.
L'expereince dans ce que nous faisons nous rendent capable et bon de me faire un bon candidat.
La conversation et savoir écouté les autres nous rendent aussi bon et capable de ce que nous voiudrions faire.
Savoir accepter les erreurs et etre corriger par les autres font de nous de bon candidat.
S'impliquer  dans ce que faisons et s'adapter,fournir des efforts pour etre meilleurs nous font etre un candidat.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is  LUTETE JOSUE i live At Ashram Delhi i'm graduat in computer sciences about my work experience i have ten months experience in thechnical  sale and technical process.I speak french and english i'm from congo in africa.Regarding my personel i'm poctual very strict and seriouse in what i'm doing.

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