Subject: German Test - Divya Sharma
From: Divya Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 28 Dec 2017 05:02:45 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | Divya Sharma
Email | [email-masked]
Phone Number | (110051) 9650701684
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | According to me the most important thing to make the customers happy and satisfy with our services , their trust is very important which we should not loose at any cost  so in this case 1st i would like to convince the customers and offer them some more grateful offer , because of this problem i will apologies and offer them two more pizzas with a coke free of cost and promise them that it will not happen again and we will do our best for next time.
In ENGLISH: What according to you is the difference between good and great customer service? | The good customer service make their customers happy with their services but The great customer service make their customer satisfy, friendly and comfortable with them and the customers start believe them which is very important.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. Je suis une personne tres calm c'est pouquoi je peux ecouter et parler aux gens avec tres passion.
2. Je peux comprendre les situations des gens et je m'imagine au lieu de gens en les ecoutant pour compredre leur problem.
3. Je sais comment on peut faire compredre les consumateurs.
4. Je suis intelligente et peux analyser les situation et je peux resoudre leur problem et leur repondre parfectment.
5. Pour moi, mon travaille est plus important que mes problem.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Je m'appelle Divya Sharma ,j'ai 21 ans.  j'habite a Arjun Nagar a Delhi, j'ai fait mon licence de Universite de Delhi en meme temps j'ai passe l'examen de DELF A2 ensuit , j'ai commence traveiller dans une ecole dans la meme annee j'ai passe l'examan de DELF  B1 en present  je persuis le niveau B2 a Alliance francais de Delhi et je travaille dans une ecole qui s'appelle Vidya Bharti School.

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