Subject: German Test - poorva sharma
From: poorva sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 29 Dec 2017 03:02:12 -0500

| | Foreign Language - Employment Test - LiveSalesman

Name | poorva sharma
Email | [email-masked]
Phone Number | (91) 8285910554
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | After this i just apologies for my mistake and then call him to take all the correct information again. And than inform him to try to deliver his pizza as soon as possible even before 30 minutes, so that he can be happy and have faith on us, because we can't loose our customers.
In ENGLISH: What according to you is the difference between good and great customer service? | According to me good customer service is that we are only doing our job without noticing what the customer want and just giving them option for resolving their problems by themselves but a great customer service is we have to provide all the needed requirements without irritation and nicely speaking to the customer that they feel free to talk to us.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Risolvendo le domande.
Parlato dolcemente.
Fatte il cliente comodo.
Concentrarsi sulla crescita dell'azienda, e cosi come il mio.
Anche aiuto le mie collega.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Sono Poorva, abito a Ghaziabad con la mia famiglia. Ho fatto la laurea in Italiano all'universita di delhi. Ho ricevuto 56.4% nella laurea,, E anche ho fatto tirocinio con L'universita di Delhi per quattro mese. E quell aiutami molto. Ora voglio fare il lavoro in questa lingua.. e dopo decide di fare post-laurea .

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