Subject: Spanish Language Test - gaurav panchal
From: gaurav panchal <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Fri, 29 Dec 2017 05:37:35 -0500

| | Foreign Language Screening Test

Name | gaurav panchal
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

i will appologize to customer for this mistake firstlly.
then i will attend the customer over the phone and also i will give a offer to customer. sir i will give you free pizza now.
sir we will take care about this situtaion in future.
because sir pizza hut has a scheme if you do not recive your order pizza.
then we will give you a free pizza .
we know that you are a good customer.
that why we will never do this type of mistake sir.
finally i will give that order to customer with smile or appolozie.
i will assure that it is our mistake so i will say sorry to customer finally.

In ENGLISH: What according to you is the difference between good and great customer service?

there are many difference between good and great customer.
the good customer is speak with us in nice way but great customer is speak with us nice way also they give some memorable moments.
we can find daily good cutomer but great customers come sometimes.
we can find easily good cutomers but we can not find great customer daily.
always good customers give respect to us while on calling.
great customers give respect also they have a positive attitude.
good customers have few moment to speak for us.
great customers have enough time also they have pations while speak with agent.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

nosotros tenemos que hablar bien con el cliente.
nosotros tenemos que dar mejor servicio con nuestro cliente.
siempre tenemos que asistir el cliente con sonreir.
yo creo que el cliente quiere mejor servicio con nosotros.
tenemos que resolver las problemas con una manera bien.
nosotros necesitamos dar regalar con nuestro cliente en tiempo.
nosotros debemos dar atencion cuando recebir la llamada con cliente.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

mi nombre es gaurav panchal.
yo tengo 27 anos.
yo vivo en shahdara delhi.
me gusta escuchar la musica y ver la televicion.
yo he hecho mi graduacion del universidad de delhi
despues yo he hecho mi diploma de avansado en lingua de espanol del fluentia academy.
yo tengo experencia de 15 meses en el departmento al servicio cliente.

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